We welcome your comments and feedback. Please contact us via the email address below.
Please do not ask clinical advice, request appointments or repeat prescriptions via this method. Instead, you can use our secure online service with the buttons above, or call us to speak with our practice nurses.
If your request is urgent, please call us.
GLENFIELD MEDICAL CENTRE
452 Glenfield Road
OUR OPENING HOURS
Our doors are open from 8am to 6pm Monday to Friday
Doctor’s appointments will vary depending on the doctor’s particular working times
Our nurse’s appointments are 8:30am to 4:45pm
Please note that we are not a walk-in centre and we provide an appointment service only
We are closed nights, weekends and public holidays.
Should you require non-emergency medical attention during these times, please call us and your call will be redirected to an Out of Hours Triage service for medical advice by a registered nurse. Please note this service does not have access to your medical notes so the staff are unable to give out results, or other individualised information.
Alternatively, patients are advised to attend Shorecare 24hr A&M facility at Smales Farm, or Shorecare Northcross open 8am to 8pm each day.
For Emergencies (such as severe bleeding, difficulty breathing or chest pain), please dial 111 for an ambulance.
HEARING/VISION IMPAIRMENT, LANGUAGE DIFFICULTIES
Do you have hearing or vision impairment? Do you have difficulty communicating in english? Please contact us in advance and we may be able to work with you towards a solution, such as working with your technology aids or organising an interpreter. Bringing a support person with you may also be very helpful.
YOUR RIGHTS AND ADVOCACY SERVICE
The Code of Health and Disability Services Consumer Rights of 1996 states that you have the right to:
Be treated with respect
Be treated fairly without discrimination
Have your dignity and independence respected
Quality care which meets all relevant standards
Open, honest and effective communication
All information relevant to your care
Support from your family/friends
Choose to take part in any teaching or research
Make a complaint
The Health and Disability Consumer Advocacy Service is free, independant and confidential and are available to assist you if you feel your rights have been breached. Their contact number is: 0800 112233.