We will remain open during the lockdown as we are an essential business, and so will our local pharmacies. We have been instructed to immediately switch to virtual consultations to limit the spread of COVID-19. All consultations will start via phone/video, and only proceed to face-to-face if clinically necessary.
Please stay in your car and call reception when you arrived. If you do not think you require a face-to-face consultation, you can stay home and the doctor will call/video you in during your appointment time.
Our staff have been split into 2 teams, which means our doctors might not be working on their usual days. We have done this to ensure we can remain open, even in the event that one team becomes unwell and all members of the team requires to go into isolation. The another team can step up and work all the days, instead of having all staff isolated and the medical centre shut down for 14 days.
As of 3rd April 2020, there has been 868 confirmed cases of COVID-19 in New Zealand. For more details of the recent cases, please see Ministry of Health.
All people who arrived from overseas are required to self isolate for 14 days. People with fever, or respiratory illness with symptoms of sore throat / cough / shortness of breath are now classified as suspected cases of COVID-19, regardless of any travel or contact with known cases. Ideally all suspected cases should be tested but due to current limited capacity, it is being prioritised at the testing centres. Please call us for advice if you think you fit the criteria for a suspected case and we can advise you regarding the current testing procedure and isolation requirements. For health advice regarding COVID-19, phone Healthline’s dedicated number 0800 358 5453.
Frequently Asked Questions:
What is the novel coronavirus COVID-19 and what are the symptoms?
Coronaviruses are a family of viruses that include the common cold, but also more serious ones like SARS and the new COVID-19. Symptoms of the new novel coronavirus COVID-19 include fever, runny nose, sore throat, coughing and shortness of breath. Severity can range from a mild sniffle, to more serious complications like pneumonia and sepsis. There are currently no specific treatment apart from supportive care and self isolation.
How is it spread and what can I do to avoid getting COVID-19?
It can be spread from person to person through contact and airborne droplets. Good hygiene practice can reduce the chance of transmission, including covering coughs and sneezes, as well as washing hands with soap and water as well as drying them thoroughly, before food, contact with others or after toilet/coughs/sneezes. Masks are not every effective as they generally do not have a good seal of the mouth & nose, as well as being uncomfortable causing people to touch their face with their hands leading to increased transmission. However masks and protect gears are recommended for people coming into contact with suspected or confirmed cases of the COVID-19.
What are the advice regarding self isolation?
People who returned from overseas, or in close contact with a person who may have COVID-19, are advised to self isolate for 14 days. People who are suspected cases (People with fever, or respiratory illness with symptoms of sore throat / cough / shortness of breath) but did not get tested, need to self isolate for at least 10 days AND be symptom free for 48 hours.
This means staying at home, not go to work/school/groups/sports, not go to public places/malls/supermarkets/cafes, not visit others and not use public transport/taxi/rideshare. Where possible, ask a friend or family member to get food and medicine for you. See Ministry of Health website for more information.
What should I do if I am sick?
Anyone who is unwell should stay home, self isolate and not be at work. You can contact us or Healthline 0800 358 5453 for advice regarding testing and isolation.
What is New Zealand’s plan to manage COVID-19?
COVID-19 has arrived in New Zealand and there is proof of community transmission. The current lock down is in place to slow the speed of transmission, by limiting large social gatherings, self isolating people who are at risk or have symptoms, and practising good hygiene by everybody. By slowing down the rate of transmission, the number of severe cases that require hospitalisation at any one time are kept as low as possible, allowing our health service capacity to cope. If not, large amount of people may become unwell at the same time, overwhelming our health system leading to the majority of people unable to access any medical care, ultimately resulting in a large death toll, as seen in Italy.
Dedicated 0800 number for health advice and information – 0800 358 5453