If you have any respiratory symptoms and have been to China in the last 2 weeks, please call us to discuss what to do. If you are unsure, please stay in your car and call reception to let us know you arrived.


As of 12th Feb 2020, there are no confirmed cases of the novel coronavirus (2019-nCoV or COVID-19) in New Zealand.

For people who arrived from China, the Ministry of Health advice is to ring Healthline 0800 358 5453 to register your details and self-isolate for 14 days.


Frequently Asked Questions:

What is the novel coronavirus (COVID-19) and what are the symptoms?

Coronaviruses are a family of viruses that include the common cold, but also more serious ones like SARS and the new COVID-19. Symptoms of the new novel coronavirus COVID-19 include fever, coughing and shortness of breath. A small percentage of people may have more serious complications like pneumonia and sepsis. There is currently no specific treatment apart from supportive care.

How is it spread and what can I do to avoid getting COVID-19?

It can be spread from person to person through contact and airborne. Good hygiene practice can reduce the chance of transmission, including covering coughs and sneezes, as well as washing hands with soap and water as well as drying them thoroughly, before food, contact with others or after toilet/coughs/sneezes. Masks are not every effective as they generally do not have a good seal of the nose & mouth, as well as leaving the eyes exposed. However masks and protect gears are recommended for people coming into contact with suspected or confirmed cases of the COVID-19.

What are the advice regarding self isolation?

People who travelled from China, or in close contact with a person who may have COVID-19, are advised ring Healthline 0800 358 5453 to register your details and to self isolate for 14 days. This means staying at home, not go to work/school/groups/sports, not go to public places/malls/supermarkets/cafes, not visit others and not use public transport/taxi/rideshare. Where possible, ask a friend or family member to get food and medicine for you. See Ministry of Health website for more information.

What should I do if I am sick?

Anyone who is unwell should stay home and not be at school or work. However, if you returned from China recently or been in close contact with a person who may have COVID-19, you should ring Healthline 0800 358 5453 or us for advice. If you are coming to the practice, please stay in your car when you arrive and ring us to let us know.

Further Information

Dedicated 0800 number for health advice and information – 0800 358 5453

Ministry of Health

Auckland Regional Public Health Service