Glenfield Medical Centre will remain open during alert levels 1 to 4 as we are an essential business, and so will our local pharmacies.

During alert level 1 we are business as usual, except all patients with cold/flu symptoms are to wait in their cars outside. Phone and video consultations are available, if you feel you do not require an examination.

Alert level 2 will be similar to level 1, except we may close our waiting room and ask all patients to wait in their cars/outside, to help reduce contact between people and protect our vulnerable patients. Face to face consultations remain available, and so do phone and video consultations.

During alert level 3 and 4, all consultations will start via phone or video, and proceed to face to face examination only if clinically required. Please do not enter the medical centre unless directed by a staff member. Our staff may be split into 2 teams that work on different days, to allow us to continue operating in the event that one team has to be isolated if a staff member is infected. Therefore, your usual doctor may not be available on their usual days.

We offer COVID-19 test only to our patients and family, when we have adequate supplies and it is safe to do so. Alternatively, you can get a free COVID-19 test at the Northcote Community Testing Centre, 16 College Road, Northcote. It is a walk-in/drive thru service, no appointments required. When there is high demand for testing, there will usually be pop up testing centres that offer COVID-19 testing, a common one is Northcare A&M, 5 Home Place, Rosedale (near Bunnings at Constellation Drive).

We currently do not have the staff capacity to offer COVID vaccination. If you have not received your invitation or have trouble booking your COVID vaccination, please call the vaccine line 0800 28 29 26. Click here more information about the vaccination rollout in Auckland.

For health advice regarding COVID-19, phone Healthline’s dedicated number 0800 358 5453.

Frequently Asked Questions:

What is the novel coronavirus COVID-19 and what are the symptoms?

Coronaviruses are a family of viruses that include the common cold, but also more serious ones like SARS and the new COVID-19. Symptoms of the new novel coronavirus COVID-19 include fever, runny nose, sore throat, coughing and shortness of breath. Severity can range from a mild sniffle, to more serious complications like pneumonia and sepsis. There are currently no specific treatment apart from supportive care and self isolation.

How is it spread and what can I do to avoid getting COVID-19?

It can be spread from person to person through contact and airborne droplets. Good hygiene practice can reduce the chance of transmission, including covering coughs and sneezes, as well as washing hands with soap and water as well as drying them thoroughly, before food, contact with others or after toilet/coughs/sneezes. Masks are recommended when you are a crowded area such as the waiting room or in public transport.

What are the advice regarding self isolation?

People with cold/flu symptoms should be tested for COVID-19 and stay home until they get a negative result. If they had contact with a known/suspected case of COVID-19 or work in airports/aircrafts/ports/ships, they should isolate in their home, away from other household members until a negative result.

Staying at home means not go to work/school/groups/sports, not go to public places/malls/supermarkets/cafes, not visit others and not use public transport/taxi/rideshare. Where possible, ask a friend or family member to get food and medicine for you. See Ministry of Health website for more information.

What should I do if I am sick?

Anyone who is unwell should stay home and not be at work/school. We strongly recommend you get a free COVID-19 test at the Northcote Community Testing Centre at 16 College Road, Northcote. It is a walk-in/drive thru service, 8am to 3:30pm, no appointments required. You can contact us or Healthline 0800 358 5453 for advice regarding testing and isolation.

What is New Zealand’s plan to manage COVID-19?

The previous stage of COVID-19 management saw New Zealand going into lockdown during March and April, to slow the speed of transmission, by limiting large social gatherings, self isolating people who are at risk or have symptoms, and practising good hygiene by everybody. By slowing down the rate of transmission, the number of severe cases that require hospitalisation at any one time are kept as low as possible, allowing our health service capacity to cope. If not, large amount of people may become unwell at the same time, overwhelming our health system leading to the majority of people unable to access any medical care, ultimately resulting in a large death toll, as seen in Italy and America.

Thanks to the collective effort of New Zealand during the lockdown, community transmission of COVID-19 had been successfully eliminated. The current strategy is to avoid community transmission by mandatory isolation of international travellers at the border, in managed isolation facilities. The end of COVID-19 management will come when COVID-19 vaccines become available, and the majority of New Zealanders are vaccinated against COVID-19.

Further Information

Dedicated 0800 number for health advice and information – 0800 358 5453

Ministry of Health

Auckland Regional Public Health Service