COVID assistance

COVID-19 assistance

Last updated 7/2/2022 – Press refresh or F5 to see the latest page


Glenfield Medical Centre will remain open throughout the COVID pandemic to look after our patients, but we will NEED YOUR HELP to ensure we can continue providing care to those who need them the most. To ensure our staff and phone lines remain accessible to critically ill patients, we would like patients seeking information to use our website as much as possible, or call the COVID-19 health advice line 0800 358 5453.

Mental health assistance

It is normal to feel overwhelmed, especially with the COVID-19 pandemic happening. Your mental wellbeing is just as important as your physical wellbeing. Do be afraid to reach out for help, from family, friends, health professionals, counsellors or helplines. Here are somethings you can try and do to feel better:

Acknowledge your feelings
Stop what you are doing and take a moment to acknowledge what you are feeling right now. Step back and reflect on why you might be feeling this way. Write down your thoughts, talk to someone or try mindfulness and meditation. Do this often.

Sleep is important
Give yourself adequate time to have 7 to 8 hours sleep. If you don’t get enough sleep, your mind doesn’t function properly and will lead to more stress, anxiety or depression symptoms.

Have an exercise routine
Not only is exercise good for your physical health, but your body will produce endorphins with helps with mood and stress. It can be as easy as a walk around the block or as intense as you like. Aim to do at least 20 minutes a day, 3 to 4 times a week. Having regular set days help, instead of deciding each day whether to exercise or not.

Stay connected
Social isolation is well known to affect mental and physical health. COVID-19 makes it a lot harder to stay connected with family and friends. Make an effort and reach out, it could be a simple TXT to check on your family or friends.

Ask for help
When things get overwhelming, it is ok to ask for help. You might be surprise to find that someone to know had been through something similar and can offer you some good advice. There are also many helplines and counselling services available. Our doctors are also available to discuss different things we can do to help.

Need to Talk?  – 1737 (free call or TXT)
Depression Helpline – 0800 111 757 or free TXT 4202
Anxiety NZ – 0800 269 4389
Lifeline Suicide Crisis Helpline – 0508 828 865
North Shore Hospital Crisis Team – 487 1414

Financial assistance

If COVID-19 had affected your income, you might be able to get some financial support.

Short-Term Absence Payment
This is for people who must get a COVID test (symptomatic or close contact), isolate until the result, and cannot work from home. The current rate is $359 and only once in any 30-day period, see COVID-19 Short-Term Absence Payment – Work and Income. Your employer needs to apply to Work and Income on your behalf.

Leave Support Scheme
This is for COVID-19 positive cases and household members who are required to self-isolate, and cannot work from home. The current rate is $600 full time (20hr/week or more) or $359 part time (less then 20hr/week) per week, and you need to isolate for at least 4 days that week to qualify (10 days only qualify for 1 week), see Payment rates and processing times for COVID-19 Leave Support Scheme – Work and Income. Your employer needs to apply to Work and Income on your behalf.

Help with urgent essential costs
Work and Income can help with urgent costs like food, accommodation, ultility bills and medical costs. There is income limits of single person working 40hr/week on minimum wage, or single parent with one child earning up to $1100/week, or couple earning $1600/week. See Urgent or unexpected costs – Work and Income.

Lost job because of COVID-19 vaccination requirement
You may be able to get some support with the Jobseeker benefit, see Lost job because of COVID-19 vaccination requirement – Work and Income.

Small Business Cash Flow Loan Scheme
Sole traders, self-employed and small businesses can apply for this interest free (for 2 years, then 3% p.a.) loan, if your revenue dropped by 30% of more due to COVID-19. See COVID-19 Small Business Cashflow Scheme (SBCS) (

Other assistance

Alcohol and Drug Helpline – 0800 787 797 or chat online
Quit Line – 0800 778 778
Gambling Helpline – 0800 654 655

Are You OK (family violence) – 0800 456 450
Shine – 0508 744 633
Shakti – 0800 742 584
Women’s Refuge – 0800 733 843

Safe to Talk (sexual harm) – 0800 044 334

Seniorline – 0800 725 463
Age Concern – 0800 65 21 05
Elder Abuse Helpline – 0800 32 668 65

For more, see Helplines | Mental Health Foundation